Refund & Return Policy
Clear and fair refund terms for all DataVue services
Last updated: June 21, 2025
General Policy
This Refund and Return Policy outlines the terms and conditions under which AVANTVUE LLC ("DataVue," "we," "us," or "our") may provide refunds for its services. This policy is part of our Terms of Service.
As a provider of digital services, we do not offer "returns" in the traditional sense. This policy outlines the conditions under which a refund for service fees may be granted. All refund requests will be handled on a case-by-case basis and are issued at our sole discretion.
Subscription Plans
Monthly Subscriptions
Payments for monthly subscription plans are non-refundable. If you cancel your monthly subscription, you will not be charged for the following month. You will retain access to your paid plan's features until the end of your current, paid billing cycle. No partial month refunds will be provided.
Annual Subscriptions
We want you to feel confident in your commitment to an annual plan. If you cancel your annual subscription within 7 days of the initial purchase, you are eligible for a full refund. Upon cancellation, your account will be immediately downgraded to our free "Launchpad" plan.
For cancellations made after the first 7 days, payments are non-refundable, and your service will continue until the end of your annual term.
Upgrades & Downgrades
If you upgrade your plan, you will be charged a prorated amount for the remainder of the current billing cycle. If you downgrade, your account will be credited a prorated amount that will be applied to future invoices. We do not offer direct refunds for downgrades.
Usage-Based Charges
Fees incurred for usage-based add-ons, including but not limited to "Extra Storage" and "AI Analytics Packs," are billed in arrears based on your actual usage. As these fees represent a service that has already been consumed, they are non-refundable.
Free Trials
No refunds will be issued for subscription fees charged after a free trial period has ended. It is your responsibility to cancel your subscription prior to the end of the trial period if you do not wish to be billed.
Promotional Programs & Discounts
If you used a discount coupon (such as from our Startup or Referral programs) to subscribe, any refund will be based on the actual amount paid, not the full price of the plan.
Exceptional Circumstances
We may consider offering a refund, in our sole discretion, under the following circumstances:
How to Request a Refund
To request a refund, you must contact our support team within the timeframe specified in this policy:
Our team will review your request and respond within a reasonable timeframe.
Disclaimer: This policy is subject to change at any time. The terms of this policy are governed by our master Terms of Service. This document does not constitute legal advice.